Toy Art UK Returns Policy

At Toy Art UK, we take great care in curating and delivering high-quality designer toys, art toys, and collectible items. Many of the products we offer are one-of-a-kind, limited edition, or handmade by independent artists — and as such, all sales are considered final unless the item is damaged or faulty upon arrival.

Faulty or Damaged Items
If your item arrives damaged or is significantly not as described, please contact us within 7 days of delivery at info@toyart.co.uk. Include your order number, a description of the issue, and clear photos of the item and packaging.

If a return or replacement is approved, we’ll provide instructions. In most cases, we’ll offer either a full refund or a replacement (if available). We may ask for the item to be returned before processing a refund. Return shipping costs for faulty items will be reimbursed.

Returns for Change of Mind
Due to the unique and limited nature of most items sold on Toy Art UK, we do not accept returns for change of mind or buyer’s remorse.

Return Shipping
If a return is accepted for any reason, the item must be returned in its original condition and packaging. You are responsible for packaging the item securely. Refunds will only be issued once the returned item has been received and inspected.

Exceptions
Custom, made-to-order, or artist-signed pieces cannot be returned unless they are damaged or defective.